Ella Silver Red Ballerinas

Patent leather shoe care:

When storing patent leather shoes in their box, there's an important point to remember: they shouldn't be in direct contact with each other to avoid staining. For care, it's recommended to apply a light, non-abundant silicone spray and clean them with a dry cloth.

Care of nappa leather shoes:

The most recommended way to clean smooth nappa leather shoes is to lightly apply a specific cream matching the tone (or colorless) with a dry chamois.

Care of suede and nubuck shoes:

It's important, in the case of suede and nubuck shoes, to apply a water-repellent protective spray before wearing them. For stains, it's advisable to gently sand the stain with very fine-grit sandpaper. Afterwards, brush the shoe with a natural bristle brush.

Care of velvet and furry shoes:

With velvet or furry shoes, it is very effective to apply steam with a hairdryer, and then comb the material in the direction of the fur, with a natural bristle brush.

Silk shoe care:

Silk is a very delicate material, so any action or treatment must be done with extreme care. We recommend gently cleaning them with a soft cloth dampened with water and mild soap, and letting them air dry at room temperature.

Care of water-repellent elastic fabric shoes:

Shoes made of water-repellent elastic fabric should be cleaned with a cloth dampened with soapy water and left to dry at room temperature.

We hope these tips help you keep your Pretty Ballerinas in perfect condition. If you have any questions, please contact us and we'll do our best to advise you on the best way to care for your shoes.

Each Pretty Ballerinas last is a unique expression of style, comfort, and craftsmanship. Designed and handcrafted entirely in Menorca, Spain, our lasts—from the sophisticated CAMILLE , the avant-garde CLEMENTINE , and the delicate ODETTE , to the iconic KRISTEN , NICOLE , LEA , JENDAYI , and KENDALL— are designed to fit like a glove and elevate every step.

All our shipping is free. Returns are at the buyer's expense and cost $30. The customer is responsible for requesting the return through Shopify and sending the item to our offices in Spain.

Check shipping times here

You can pay for your order in three different ways: by bank card, Google Pay, Apple Pay, Microsoft Pay, or PayPal.

Card payment

Card payments can be made with major credit and debit cards: Visa, Visa Electron, Maestro, and Mastercard (we do not accept Amex). All credit and debit card transactions will be charged at the time of purchase.

Payment with Google, Apple or Microsoft Pay

Payments with Google Pay, Apple Pay, or Microsoft Pay require some configuration on your device; make sure you have these options set up correctly.

Payment via PayPal

You can also pay with your PayPal account.

Payment in installments

If you have any questions about the product or the purchase process, we will be happy to help you.

You can visit the Help Centre, call us on our freephone number +34 97 137 45 39 available Monday to Friday from 09:00h to 18:00h or write to us at info@prettyballerinas.us .